It is vital that you understand what a client wants and discuss how much they want to spend. A budget sets the options available and helps to identify the critical items e.g. UV resistant glass to prevent fading, particularly important for prints and watercolours.
We start by examining the condition of the artwork. This allows us to discuss framing options. We believe there is beauty in imperfections and therefore, wherever possible, we like to show these in the finished article. We understand, however, that not everyone shares our view and are happy to provide solutions that hide those imperfections as well.
By this stage, the client will have settled on how they want the art framed. Probably the most significant factor in determining the final cost will be the choice of glass. The price of specialist UV protection and anti-reflective glass can be more than 10 times that of standard float glass and may account for up to 30% of the overall cost. For items of significant monetary and/or sentimental value, however, this is not an item that can be overlooked.
For major projects, we like to provide at least one interim update on progress, together with some photographs. At times, we may feel that the agreed design isn't working well - perhaps the colour of the mount or backing board. When this happens, we'll speak to the client and discuss any possible changes.
The moment of truth. If we've done our job correctly, there shouldn't be any surprises at this stage.